DEPOSITS 25% DEPOSIT - MORE THAN 2 WEEKS/14 CALENDAR DAYS FROM SCHEDULED START DATE 50% DEPOSIT - LESS THAN 2 WEEKS/14 CALENDAR DAYS FROM SCHEDULED START DATE (IF NOT TOTAL) A 25%-50% minimum booking deposit payment is due at the time of booking to confirm the pet care service reservation and secure/hold spot. There are no verbal holds and a reservation spot will not be held without payment or deposit submitted. There are limited spots/scheduled time slots available. There is a "first come, first serve" style booking policy. If there is a delay in confirming a reservation and submitting payment, the chance of being turned away, unavailable and unable to accommodate increases. This may be due to being completely booked up and all spots/schedule time slots being filled and accounted for. Requesting a formal invoice to officially book and delaying deposit or payment made to requested invoice is not considered an official reservation confirmation. Maggie's Doggie Care reserves the right to cancel any prolonged pending unpaid invoice and reserves the right to accept other business in place of it at any time. Clients should contact Maggie to reconfirm that dates are still available prior to submitting payment to a prolonged pending unpaid invoice (if invoice has not yet been updated, deleted or cancelled yet). In cases where this may occur and dates have become unavailable, Maggie's Doggie Day Care will issue a full refund. Deposits submitted prior to a scheduled meet-and-greet (in good faith to ensure availability and secure spot for future dates needed) are 100% refundable pending the outcome of meet-and-greet (whether it is a good fit or not and/or whether or not client will be moving forward with service).
PAYMENT TERMS & POLICIES POLICY DUE DATE FOR ALL PET CARE SERIVCES IS 2 WEEKS/14 CALENDAR DAYS PRIOR TO THE SCHEDULED START DATE As described above, a minimum deposit of 25%-50% is due at time of booking to confirm reservation and hold spot for client. Payment in full (100%) for all pet care services is due a minimum of two weeks (14 days) prior to the start date of service for all pet care service reservations. If the booking inquiry date is less than two weeks (14 days) from intended reservation start date, payment in full for all pet care service reservations is due at the time of booking to confirm the pet care service reservation and hold the spot. Maggie’s Doggie Care reserves the right to forfeit any reservation and/or reservation spot holding if client does not submit remaining balance by policy due date. If client does not submit total amount when there is less than 2 weeks (14 days) prior to start date, client has the option to submit a 50% deposit at time of booking and remaining balance before or by scheduled start date/start time. No pet care service reservation spot will be held by verbal confirmation without a deposit or payment confirmation received. If Maggie's Doggie Care and a client have agreed upon an alternative payment agreement, please disregard the above. If remaining balance is not submitted by policy due date and client is submitting remaining payment balance on the day of the scheduled start date of service, the payment must be submitted in the form of CASH (USD) exact change at drop off/start time. Tips and gratuity are accepted and very much appreciated! If you have any questions or concerns regarding the booking process, payment terms, criteria for refund eligibility, cancellation and/or refund policies, please contact Maggie directly for assistance.
PAYMENT RECEIPTS AND INVOICES Payment receipts and invoices are available upon request. Client has the option to request a hard copy paper receipt for payment made to Maggie's Doggie Care or to be e-mailed a receipt online through PayPal or Square (payment can also be submitted online directly through the invoice but service processing fee may apply). To pay online by debit/credit card (through invoice) for pet care service will require you to submit your e-mail address to Maggie, to create and send a formal online invoice, through PayPal or Square. If you would like a quote prior to booking, please contact Maggie directly. A formal estimate, text message or e-mail can be sent with a detailed outline and breakdown of the rates, total cost and etc. for the service and dates requested.
CANCELLATION & REFUND POLICIES
REFUND ELIGIBILTY: Client is eligible for 100% refund/credit. if total amount (100%) was submitted at time of booking and the time of booking is prior to the policy due date (more than 2 weeks (14 calendar days) prior to scheduled start date of service) and client gives one week (7 calendar days) notice of cancellation prior to the scheduled start date of service (7 calendar day notice of cancellation, which excludes day of notification). Cancellation of any pet care service reservation with less than one week (7 calendar days) notice will not receive a refund or credit of payment made. The above is the only criteria and circumstance for a client to be eligible for a refund/credit. No refunds will be awarded, reimbursed, credited or returned for minimum booking deposits. Minimum booking deposits are nonrefundable. If a client submits a minimum booking deposit prior to a scheduled meet-and-greet consultation, (to ensure perspective client secures a spot for the dates pet care service is needed) the deposit is 100% refundable, pending the outcome of the meet-and-greet (whether it is a good fit or not and whether the client will be moving forward with the pet care service or not). Clients must give a minimum required one week (7 calendar days) notice of cancellation for any pet care service reservation (excluding day of notification) and promptly notify Maggie's Doggie Care of the cancellation of service to receive a refund/credit of 100% of total payment, as long as client meets criteria for refund eligibility. No refunds/credits for minimum booking deposits, early dismissals, same day as start date cancellations and last minute cancellations of any pet care service reservation. No refunds/credits for clients who "no show", who do not give any notice of cancellation or who forget to give cancellation notice. No refunds/credits for early dismissals or departures, clients are still responsible for total payment for the entire reservation duration that was initially scheduled, booked and held. Client is responsible to pay for the dates scheduled, even if there is an early dismissal or departure. Clients will still be billed and charged for pet care service for same day cancellations, last minute cancellations, early dismissals and no shows. Maggie's Doggie Care is not a large commercial kennel or doggie day care & boarding facility. There is limited space and scheduled time slots available. Maggie's Doggie Care only takes on a few clients at a time. If a client books & confirms a pet care service reservation then cancels, Maggie's Doggie Care has held that spot/schedule time slot for an extended period of time and has turned away other business. Maggie's Doggie Care payment terms and policies are in place to help protect against last minute cancellations and loss of business. Payment is always in advance to help protect against theft of services rendered and to eliminate the stress of needing to collect payment owed. Unfortunately, in the past Maggie's Doggie Care has had to learn this lesson the hard way and has since made these changes. The policies in place help to eliminate last minute cancellations, since the client must confirm twice via payment confirmation. This helps to reduce loss due to last minute cancellations, when holding a spot for months for a client who has cancelled and having turned away other business. If a client is not eligible for refund/credit and does not meet criteria, Maggie's Doggie Care will do its best attempt to refill the spot last minute, if it is possible. If the spot can be filled, the client will receive refund/credit for the cancelled service. However, please keep in mind it is difficult to fill a spot last minute after turning multiple other clients away. Most will have made other arrangements for pet care or will decide to not move forward with their travel plans. This is also a courtesy, not policy, and should not be expected. Clients who do not meet refund eligibility criteria are up to Maggie's sole discretion. REFUNDS: Regarding client refunds, refunds will generally be processed within 7-10 business days, if not sooner or day of. Please contact Maggie directly to request how you would like your refund payment returned to you (which payment form and method). Otherwise, clients will receive refunds in the original payment form and method in which it was submitted to Maggie's Doggie Care initially. If a service processing fee was deducted from Maggie’s Doggie Care, the refund will be issued in the payment method in which it was received. Refund payments in the form of cash must be personally picked up or can be mailed to client as a USPS money order. The money order fee will be deducted from the refund payment total. CREDIT: Clients also have the alternative option of turning the refund into credit. The credit can be used towards any future pet care service and/or pet care service reservation. The credit has no expiration date and is valid until used. Account credit issued for a cancellation of service does not roll over if client cancels future service that is paid using the account credit, books and cancels pet care service a second time and has back to back consecutive cancellations,
CANCELLATION NOTICE & REFUND AMOUNTS PER CIRCUMSTANCES OUTLINE:
25% DEPOSITS SUBMITTED AT TIME OF BOOKING WITH MORE THAN 2 WEEKS/14 DAYS PRIOR TO SCHEDULED START DATE - NO REFUNDS OR CREDIT
TOTAL PAYMENT AMOUNT AT TIME OF BOOKING WITH MORE THAN 2 WEEKS/14 DAYS PRIOR TO SCHEDULED START DATE - 1 WEEK/7 DAYS CANCELLATION NOTICE PRIOR TO SCHEDULED START DATE - 100% REFUND OR CREDIT (TOTAL AMOUNT PAID PRIOR TO POLICY DUE DATE)
75% REMAINING BALANCE SUMBITTED AFTER THE INITIAL 25% DEPOSIT AT TIME OF BOOKING - NO REFUNDS (CLIENT HAS OFFICIALLY CONFIRMED TWICE VIA PAYMENT CONFIRMATION AT THIS POINT IN TIME)
LESS THAN 24 HOURS CANCELLATION NOTICE - NO REFUNDS OR CREDIT
SAME DAY CANCELLATIONS AS SCHEDULED START DATE - NO REFUNDS OR CREDIT
NO SHOWS OR NO CANCELLATION NOTICE GIVEN - NO REFUNDS OR CREDIT
HOLIDAYS AND WEEKS OF A HOLIDAY (7 CALENDAR DAY WEEK OF HOLIDAY) - NO REFUNDS OR CREDIT
NEW INQUIRING CLIENT DEPOSIT SUBMITTED (IN GOOD FAITH TO ENSURE AVAILABILITY AND TO SECURE SPOT FOR DATES NEEDED) PRIOR TO A SCHEDULED MEET-AND-GREET CONSULTATION - 100% REFUNABLE (PENDING OUTCOME OF MEET-AND-GREET, WHETHER OR NOT IT IS A GOOD FIT & WHETHER OR NOT CLIENT WILL BE MOVING FORWARD WITH SERVICE)
HOLIDAYS There is a holiday premium for the following major holidays: Thanksgiving, Christmas Eve and Christmas Day. There is no additional holiday rate premium for pet care services for other holidays. For pet care service reservations that fall on holidays and/or on the week of a holiday (Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Years Day, Easter, 4th of July, etc.), especially in regards to dog boarding and day care services, total payment amount for service is due at the time of booking to confirm the pet care service reservation and secure/hold spot. Clients are encouraged to book and confirm at least one to two months in advance to secure a spot and to ensure availability for reservations that fall on major holidays. There are no verbal holds and a "first come. first serve" style booking policy. Please be aware, there is a greater chance of being turned away and dates being unavailable, if there is any delay in booking and submitting payment confirmation of deposit. Holidays and the summer vacation months are the busiest time of year for dog boarding services. There are more booking inquires and a greater demand than can be met during these times. Maggie’s Doggie Care has a large loyal client base and limited spots available, therefore they fill up quickly and far in advance.
PAYMENT METHOD INFORMATION
• PAYPAL PAYMENTS: PLEASE ONLY USE FAMILY & FRIENDS OPTION - MAGGIEDOGGIECARE@AOL.COM, (732) 744-6043 OR MY PAYPAL USERNAME @MAGGIESDOGGIECARE - OFFICIAL INVOICE THROUGH PAYPAL SENT TO CLIENT BY MAGGIE VIA E-MAIL & TEXT TO PAY VIA DEBIT/CREDIT CARD OR PAYPAL - PAYPAL.ME LINK: WWW.PAYPAL.ME/MAGGIESDOGGIECARE • CASH PAYMENTS: Cash payments must be USD currency and exact change. Any cash payment submitted of a greater amount than the payment total amount due will be considered gratuity or tip. Maggie's Doggie Care is a home based business and there is no cash register to make change. If the client has not made payment in advance for whatever reason or unforeseen circumstance prior as per policy request, the client must pay in the form of cash on the scheduled start date. Please do not submit credit/debit card or PayPal payments for remaining balance on the same day as the scheduled start date, client must pay in cash in full at drop off/start time.
• DEBIT & CREDIT CARDS: ONLINE & ELECTRONIC DEBIT/CREDIT CARD PAYMENTS - PAYPAL.ME LINK (DEBIT/CREDIT CARD LINKED TO PAYPAL ACCOUNT OR VIA PAYPAL ACCOUNT BALANCE) WWW.PAYPAL.ME/MAGGIESDOGGIECARE - PAYPAL ONLINE INVOICE E-MAILED/TEXTED TO CLIENT (Invoice gives you the option to "checkout as guest" to avoid logging into a PayPal or needing to have a PayPal account) - SQUARE ONLINE INVOICE E-MAILED TO CLIENT
• ZELLE (ALL MAJOR NAMED FINANCIAL INSTITUTIONS, BANKS & CREDIT UNIONS USE ZELLE AS THEIR ELECTRONIC BANK TRANSFER NETWORK, FOR FREE PERSON-TO-PERSON ELECTRONIC BANK TRANSFER PAYMENTS ONLINE, EVEN IF THEY HAVE & USE DIFFERENT BANKS): MY ZELLE INFORMATION You can find me on Zelle through my contact info in your phone’s contacts list or manually add/send to me using the info below: FULL NAME - Maggie McSpadden You can use any 1 of the following 3 below to send via ZELLE: 1. E-MAIL - email@example.com 2. E-MAIL - firstname.lastname@example.org 3. TELEPHONE NUMBER - (732) 744-6043 TO SIGN UP & FOR ADDITIONAL INFORMATION ON ZELLE - WWW.ZELLEPAY.COM YOU CAN ALSO ACCESS ZELLE THROUGH YOUR BANK’S ONLINE BANKING APP OR WEBSITE.